Refunds and Returns Policy
Effective Date: 10 December 2023
Thank you for shopping at Murtimall! We want you to be completely satisfied with your purchase. This Refunds and Returns Policy outlines the conditions under which you can return items and request refunds. By making a purchase from our website www.murtimall.com (“Site”), you agree to the terms outlined below.
1. Returns
1.1 Eligibility for Returns
You may return most items purchased from our Site within 15 days of receipt, provided that:
- The item is in its original, unused condition.
- The item is in its original packaging with all tags, labels, and accessories.
- You have the original receipt or proof of purchase.
Certain items are non-returnable, including but not limited to:
- Perishable goods
- Personalized or custom-made items
- Sale items (unless otherwise specified)
1.2 How to Return an Item
To initiate a return, please follow these steps:
- Contact our Customer Service team at yashenterprises@gmail.com to request a Return Authorization Number (RAN).
- Pack the item securely, including the RAN and a copy of your original receipt or proof of purchase.
- Ship the package to the address provided by our Customer Service team. Please note that you are responsible for the cost of return shipping unless the return is due to an error on our part.
2. Refunds
2.1 Processing Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-14 business days for the refund to be processed and reflected in your account.
2.2 Partial Refunds
If the returned item is not in its original condition, is missing parts, or shows signs of use, we may issue a partial refund or charge a restocking fee. This will be assessed on a case-by-case basis.
3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our Customer Service team within 3 days of receipt. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Digital products (e.g., downloadable content)
- Items marked as “Final Sale”
6. Contact Us
If you have any questions about our Refunds and Returns Policy or need assistance with a return or refund, please contact us at:
MurtiMall
Email:Â yashenterprisesdecor@gmail.com
Phone: +91 9667348580
Address:
Yash Enterprises
D-35, Street No. 3, Shanti Nagar, Karawal Nagar, Delhi 110094
7. Policy Changes
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site following any changes constitutes your acceptance of the revised policy.