Shipping Policy
Effective Date: 10 December 2023
Thank you for shopping at MurtiMall! We strive to provide efficient and reliable shipping services for your orders. This Shipping Policy outlines the terms and conditions related to shipping on our website, www.murtimall.com (“Site”). By placing an order, you agree to the terms outlined below.
1. Shipping Methods and Delivery Times
1.1 Shipping Methods
We offer several shipping options to meet your needs, including:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Overnight Shipping: Delivered the next business day.
Shipping methods may vary based on your location and the size of your order. During checkout, you will be able to choose the shipping method that best suits your needs.
1.2 Delivery Times
Estimated delivery times are provided at checkout and may vary based on your location, the shipping method selected, and current shipping volumes. Please note that these are estimates and not guarantees.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method chosen, and your delivery location. The shipping cost will be displayed at checkout before you confirm your purchase.
3. Order Processing
3.1 Processing Time
Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak seasons or due to high order volumes.
3.2 Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
4. Shipping Restrictions
4.1 Delivery Areas
We currently ship to addresses within India Only. We do not ship to P.O. Boxes or international addresses not listed. If you are located outside of our shipping areas, please contact us for potential solutions.
4.2 Restricted Items
Certain items may have shipping restrictions due to size, weight, or regulatory reasons. If your order includes restricted items, we will notify you and provide alternative solutions if available.
5. Shipping Issues
5.1 Lost or Stolen Packages
MurtiMall is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package is lost or stolen, please contact the carrier directly with your tracking information.
5.2 Damaged Packages
If your package arrives damaged, please contact our Customer Service team within 3 days of receipt. We will assist you with filing a claim with the carrier and arrange for a replacement or refund if applicable.
6. Changes to Your Order
If you need to make changes to your order, such as updating the shipping address or modifying items, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
7. Contact Us
If you have any questions or concerns about shipping, please contact our Customer Service team at:
MurtiMall
Email:Â yashenterprisesdecor@gmail.com
Phone: +91 9667348580
Address:
Yash Enterprises
D-35, Street No. 3, Shanti Nagar, Karawal Nagar, Delhi 110094
8. Policy Updates
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site following any changes constitutes your acceptance of the revised policy.